Strategic Smarts: Discover how balanced metrics can create a BIG impact for businesses!
From the desk of Miles Everson: Welcome to “Return Driven Strategy (RDS)!” I hope you’re having a great Tuesday so far. For those of you who don’t know yet, RDS is a pyramid-shaped framework with 11 tenets and 3 foundations. When applied properly, these principles help businesses achieve their organizational objectives. Today, we’ll talk about another aspect of business performance and valuation. Read the article below to learn about the importance of having the right performance measurement frameworks in a firm. |
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Strategic Smarts: Discover how balanced metrics can create a BIG impact for businesses! Imagine standing at the crossroads of ambition and uncertainty… On one side lies a mountain of unrealized potential, while on the other, a steep descent into inefficiency. The difference between scaling that peak or faltering lies in one essential truth: Understanding what truly drives success. In today’s dynamic business landscape where every decision counts, leaders and management must navigate through a maze of metrics and frameworks to unlock sustainable growth and value creation. So, how can organizations rise above the noise and ensure their efforts lead to meaningful results? Decoding Performance Excellence: The Balanced Scorecard and Value-Based Management Over the last two decades, two revolutionary frameworks have reshaped how organizations measure and achieve performance: the Balanced Scorecard and Value-Based Management (VBM). According to Professor Joel Litman and Dr. Mark L. Frigo in the book, “Driven,” these methodologies are not just theoretical constructs; they are also practical tools that guide companies towards disciplined execution and strategic alignment. At their core, both the Balanced Scorecard and VBM emphasize a hierarchy of metrics. These metrics interlink various levels of performance, creating a cascade of outcomes that align with the organization’s ultimate goals. Consider this: Employees trained to deliver unique, customer-focused solutions enable the creation of singular, need-fulfilling offerings. These offerings, in turn, command higher prices, driving increased customer satisfaction and elevated returns for the organization. This interconnected performance hierarchy mirrors a stacked pyramid, where each layer builds upon the one beneath it. Whether an organization formally adopts the Balanced Scorecard, VBM, or another branded system, the principles of linking operational performance to strategic outcomes remain universal. … and for Professor Litman and Dr. Frigo, the ability to translate daily actions into measurable achievements at higher strategic levels is what separates high-performing organizations from the rest. Besides, think about this: The adage, “If it can’t be measured, it can’t be managed” has never been more relevant. However, in the pursuit of measurement, leaders often face a critical question: “What should be measured?” The answer lies in focusing on the metrics that most directly align with the organization’s strategic objectives and long-term value creation. In this context, then, the Return Driven Strategy (RDS) framework offers a powerful lens for understanding how performance measurement and valuation drive success. By prioritizing metrics that directly impact cash flows and firm valuation, Professor Litman and Dr. Frigo believe organizations can establish a reliable foundation for their strategic decision-making. This disciplined approach ensures every activity and process contributes to the overarching goal of wealth creation—not only for the firm but also for its stakeholders and communities. Separating Signal from Noise: The Value of Disciplined Frameworks In the crowded marketplace of business strategies and frameworks, leaders often encounter conflicting advice. The key to navigating this complexity? It lies in a simple yet profound question: “Does this process or activity lead to higher performance in the future?” Equally important is reflecting on past performances to identify what has driven success. You see, disciplined performance measurement is the bridge between theory and practice. It ensures strategy is not only aspirational but also actionable. By grounding performance metrics in the realities of what drives cash flows and long-term value, organizations can avoid the pitfalls of unreliable or superficial models. This focus on measurable outcomes is what makes frameworks like the Balanced Scorecard and VBM indispensable for modern business leaders. What’s more? Such frameworks also act as an arbiter of strategic reliability! Ultimately, the foundation of any business strategy model lies in its ability to be measured and managed effectively. Reliable strategic analysis frameworks provide a clear link between daily actions, performance outcomes, and long-term goals. In the book, “Driven,” the tenet of Disciplined Performance and Valuation underscores the enduring importance of this foundation. By continuously refining their measurement systems and aligning them with strategic objectives, organizations can unlock new levels of performance and adaptability. This iterative process not only strengthens the RDS framework but also ensures it remains relevant in an ever-changing business environment. — In a world filled with competing priorities and fleeting trends, the ability to measure and manage what truly matters is a game-changer. The Balanced Scorecard and VBM frameworks provide organizations with the tools to align their operations with their strategic aspirations. By embracing disciplined performance measurement, leaders can transform ambiguity into clarity, inefficiency into productivity, and potential into realized success. Additionally, as businesses look to the future, the principles of measurement and valuation will continue to serve as the bedrock of sustainable growth. According to Professor Litman and Dr. Frigo, it is this unwavering commitment to disciplined performance that will empower organizations to not only navigate the complexities of today’s world but also build a legacy of lasting value for generations to come. If you’re looking to gain a better understanding of Return Driven Strategy and Career Driven Strategy, we highly recommend checking out “Driven” by Professor Litman and Dr. Frigo. Click here to get your copy and learn how this framework can help you in your business strategies and ultimately, in ethically maximizing wealth for your firm. Hope you found this week’s insights interesting and helpful.
Stay tuned for next Tuesday’s Return Driven Strategy! During the early days of smartphones, the competition between Apple and Samsung dominated the news cycle, with each company doing what it can to outdo the other through innovation, product design, introduction of new features, development of new hardware, and pricing strategy. Learn more about HTC through the lens of RDS in next week’s article! |

Miles Everson
CEO of MBO Partners and former Global Advisory and Consulting CEO at PwC, Everson has worked with many of the world's largest and most prominent organizations, specializing in executive management. He helps companies balance growth, reduce risk, maximize return, and excel in strategic business priorities.
He is a sought-after public speaker and contributor and has been a case study for success from Harvard Business School.
Everson is a Certified Public Accountant, a member of the American Institute of Certified Public Accountants and Minnesota Society of Certified Public Accountants. He graduated from St. Cloud State University with a B.S. in Accounting.